Gridly

GRIDLY SUPPORT

How can we help?

Answers about folder access, tiles, moving files and your purchase. Can’t find what you need? A real person reads every message.

Email supportGetting started

For Mac · macOS 13 Ventura or later · Apple silicon and Intel

1

Choose your folders

On first launch, Gridly asks which folders it may open. Pick your home folder to include Desktop, Documents and Downloads, or choose just the folders you want.

2

Add tiles

Press ⌘T for another folder tile. Tiles size themselves; drag a tile’s grip to swap places. Each tile keeps its own path and history.

3

Jump anywhere

Press ⌘J and type a few letters to reach a folder. Type > first to run any command by name.

Folder access

Why does Gridly ask before showing a folder?

Mac App Store apps can only open folders you choose. This keeps your files private. When a tile says Gridly needs your permission, click Allow Access… and confirm the folder in the panel. Gridly remembers your choice next time.

Locations macOS shares with every app, such as Macintosh HD and Applications, open straight away.

How do I give Gridly access to more folders?

Choose File → Open Folder… (⌘O), or go to Settings → File Access → Choose Folders…. Choosing your home folder covers Desktop, Documents and Downloads at once.

A folder that used to work now asks again.

This happens if the folder was moved, renamed or is on a drive that was disconnected. Reconnect the drive if needed, then choose the folder again with Allow Access….

Why are some files missing from Recents or search?

Recents and Mac-wide search use your Mac’s Spotlight index, so locations Spotlight doesn’t index won’t appear. Open the containing folder to browse it directly.

Tiles & navigation

What are the essential shortcuts?

⌘T new tile · ⌘W close tile · ⌘J Jump · ⌘L go to a path · ⌘O open a folder · ⌘, Settings · ⌃⌘F full screen. Press Space to Quick Look the selected file.

Can I save a project’s folder setup?

Open Tools → Saved Layouts to save your current tiles and reopen them later. Exported layouts contain folder paths and tile settings only — never files or permissions.

Can I choose which buttons are in the top bar?

Yes. Open Settings → Features → Top bar buttons, or run Help → Set Up Gridly… again. The Settings button always stays, and every command is still in the menus and in Jump (⌘J).

Can I see the tour again?

Choose Help → Take the Tour any time. It spotlights tiles, the sidebar, Jump, the workspace tools, Settings and the Feedback button. Press Esc to leave.

How do I change how Gridly looks?

Open Settings → Appearance to pick a theme such as Midnight, Ocean or Light, then fine-tune colours, fonts, spacing and transparency. Each theme remembers your changes.

File operations

What happens if a file with the same name already exists?

Gridly never overwrites it. The existing file is kept and Gridly tells you about the conflict, so you can choose another name or destination.

Can I undo a move, rename or Auto Sort?

Yes. Use Edit → Undo for recent file actions, and Tools → Undo Last Auto Sort for the latest sort — even after restarting Gridly. Undo keeps any conflicting files safe and reports anything it can’t restore.

How do I cancel a large transfer?

Open Tools → File Transfers and cancel it. Partly copied files are removed and your originals are untouched. Gridly finishes active file work safely before it quits.

How do I get a deleted file back?

Gridly moves items to the macOS Trash rather than erasing them. Open Trash in the sidebar and drag the item back, or restore it from Finder.

AirDrop & printing

AirDrop can’t find the other device.

Turn on Wi-Fi and Bluetooth on both devices, and check that the receiving device is discoverable in Control Centre. Received files arrive in Downloads.

How do I print several documents in order?

Select PDFs or images and press ⌘P. Drag them into the order you want, then choose Print, or Save Ordered PDF to combine them into one file.

Purchases & updates

How do I install Gridly on another Mac?

Sign in to the App Store with the same Apple Account, open your account page and download Gridly from your purchases at no extra cost.

How do I request a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com — we can’t issue refunds directly.

How do I get updates?

Updates arrive through the Mac App Store. Turn on automatic updates in App Store → Settings, or choose Gridly → App Store Updates… to check now.

Privacy

Does Gridly upload or track my files?

No. Gridly has no account, advertising, analytics or tracking. Your files, folders and settings stay on your Mac. Read the privacy policy for the details.

What does Send Feedback share?

Only what you see before sending: your message and, if you leave it ticked, Gridly’s version, your macOS version and your Mac’s chip type. It opens in your own email app and nothing is sent until you press Send.

Still need help?

Email admin@ozuse.com.au. For the quickest answer, click Feedback in the bottom-right corner of Gridly, or choose Help → Send Feedback… — it fills in your app and macOS versions for you.

Email support